Refund policy

Return & Refund Policy

Because our products are custom engraved and/or personalized specifically for you, we do not accept returns or exchanges on personalized or custom-made items unless the item arrives damaged, defective, or we made an error with your order.

Please carefully review all names, dates, spelling, design numbers, and personalization before placing your order. We are not responsible for errors in information provided by the customer.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact J & J Custom Creations as soon as possible after receiving your order. Please include your order number and photos of the item and packaging so we can review the issue and work with you on an appropriate replacement or resolution.

Because wood is a natural material, variations in grain, color, knots, and engraving appearance are normal and are not considered defects.

Cancellations: If you need to cancel or change a custom order, please contact us as soon as possible. Once engraving or production has begun, the order cannot be canceled or changed.